Frequently Asked Questions - FAQ's

Frequently Asked Questions

Welcome to the Frequently Asked Questions (FAQ) page of Third River Coffee! We understand that our customers may have questions about our products, policies, and services, and we want to provide them with accurate and helpful information in one convenient place. Our FAQ page covers a wide range of topics, including shipping rates and policies, return policy, privacy policy, coffee products, and more. You can find answers to your questions quickly and easily by browsing our questions and answers or using the search bar. If you can’t find what you’re looking for, please don’t hesitate to contact us via our Contact Us page. We’re always happy to help!

1. What is Third River Coffee Co?

Third River Coffee Co is an online coffee store dedicated to providing exceptional coffee experiences. We curate a selection of high-quality coffee beans, blends, and accessories for coffee enthusiasts.

2. What types of coffee do you offer?

We offer a diverse range of coffee options to suit various preferences:

  • Single-Origin Coffees: These coffees come from specific regions or farms, allowing you to explore unique flavor profiles based on their origin.
  • Blends: Our expertly crafted blends combine different beans to create balanced and flavorful cups of coffee.
  • Decaf Coffee: For those who prefer caffeine-free options.
  • Flavored Coffees: Enjoy delightful flavors like vanilla, hazelnut, or caramel.

3. How fresh are your coffee beans?

At Third River Coffee Co, freshness is our priority. We roast our coffee beans to order, ensuring that you receive the freshest coffee possible. Once roasted, we promptly ship them to your doorstep.

4. How should I store my coffee beans?

To maintain freshness, store your coffee beans in an airtight container away from direct sunlight. Avoid refrigeration, as it can introduce moisture and affect the flavor.

5. Do you offer coffee subscriptions?

Yes! We provide coffee subscriptions for your convenience. Choose your preferred coffee type, frequency, and quantity, and we’ll deliver it right to your door.

6. What brewing methods do you recommend?

We encourage you to experiment with different brewing methods to find what suits your taste. Some popular options include:

  • Drip Coffee Maker: Easy and convenient for everyday brewing.
  • French Press: Produces a rich and full-bodied cup.
  • Pour-Over: Allows for precise control over brewing variables.
  • Espresso Machine: Ideal for espresso shots and milk-based drinks.

7. What’s your return policy?

We want you to be satisfied with your purchase! If you’re not happy with your order, please contact our customer support within 30 days of receiving it. We’ll assist you with returns or exchanges.

8. How can I reach customer support?

Our friendly customer support team is available via email at or through our website’s contact form. Feel free to reach out—we’re here to help!

9. Do you offer gift options?

Absolutely! Explore our gift sets and personalized coffee bundles. They make wonderful presents for fellow coffee lovers.

10. Are your products ethically sourced?

Yes, we prioritize ethical sourcing. Our beans come from sustainable farms, and we support fair trade practices.

11. How do I choose the right grind size for my coffee?

Selecting the correct grind size is essential for brewing great coffee. We recommend the following guidelines:

  • Coarse Grind: Ideal for French press and cold brew methods.
  • Medium Grind: Suitable for drip coffee makers and pour-over brewing.
  • Fine Grind: Perfect for espresso machines and AeroPress.

12. Are your coffee beans organic?

Yes, we offer organic coffee options. Look for the “Organic” label in our product descriptions.

13. Can I purchase gift cards for Third River Coffee Co?

Absolutely! Gift cards are available for purchase. Treat your loved ones to the gift of exceptional coffee.

14. What’s the best way to clean my coffee grinder?

Regular cleaning ensures optimal flavor. Follow these steps:

  1. Unplug the grinder.
  2. Disassemble removable parts.
  3. Wash them with warm, soapy water.
  4. Wipe down the grinder body.
  5. Reassemble and grind a small amount of uncooked rice to remove any residue.

15. Do you offer international shipping?

No we do not. We only ship in the U.S.A.

16. Can I customize my coffee subscription?

Absolutely! You can adjust your subscription preferences anytime. Change the coffee type, quantity, or delivery frequency as needed.

17. What’s the best way to brew iced coffee?

For refreshing iced coffee:

  1. Brew a strong coffee concentrate.
  2. Let it cool.
  3. Pour over ice.
  4. Add milk or sweetener if desired.

18. Are your coffee bags recyclable?

Yes, our coffee bags are made from recyclable materials. Please recycle them responsibly.

19. How can I find brewing recipes for specific coffee beans?

Visit our website’s blog section! We share brewing tips, recipes, and flavor notes for each coffee variety.

20. Can I track my order once it’s shipped?

Certainly! You’ll receive a tracking number via email once your order is on its way.

21. Can I purchase coffee accessories like mugs and filters from your store?

Absolutely! Explore our collection of coffee accessories, including mugs, filters, and brewing tools.

22. What’s the best way to grind coffee beans at home?

For optimal freshness, grind your beans just before brewing. Use a burr grinder for consistent results. Adjust the grind size based on your brewing method (e.g., coarse for French press, fine for espresso).

23. Do you offer decaffeinated coffee options?

Yes, we have a selection of decaf coffees for those who prefer a caffeine-free cup.

24. Can I find brewing tips on your website?

Certainly! Visit our blog for brewing guides, tips, and tricks. Learn how to make the perfect cup at home.

25. Are your coffee blends suitable for cold brew?

Absolutely! Our blends work well for cold brew. Use a coarse grind and steep in cold water overnight.

26. What’s the shelf life of your coffee beans?

For optimal flavor, consume our coffee within 3 to 4 weeks of the roast date. Store them properly to maintain freshness.

27. How can I cancel my coffee subscription?

You can manage your subscription through your account on our website. Adjust or cancel it as needed.

28. Are your coffee bags resealable?

Yes, our bags come with resealable closures to keep your coffee fresh after opening.

29. Can I find brewing equipment recommendations on your site?

Certainly! Check our product descriptions for recommended brewing equipment based on the coffee type.

30. Do you offer wholesale pricing for businesses?

Yes, we provide wholesale options for cafes, restaurants, and businesses. Contact our team for details.


Shipping and Returns

  • What are your shipping rates and policies?
  • How can I track my order?
    • You will receive a tracking number via email once your order has shipped. You can use this number to track your order on the carrier’s website.
  • What is your return policy?
    • We want you to be completely satisfied with your purchase. If for any reason you are not, you can return your item within 30 days of delivery for a full refund. You can find more information on our Refund Policy page.

Privacy Policy

  • What is your privacy policy?
    • We take your privacy seriously and are committed to protecting your personal information. You can find more information on our Privacy Policy page.

About Us

  • Who are you and what do you do?
    • We are Third River Coffee, a specialty coffee roaster and retailer based in the United States. We source the finest coffee beans from around the world and roast them to perfection to bring you the best coffee experience possible. You can learn more about us on our About Us page.

Contact Us

  • How can I contact you?
    • You can contact us via email, phone, or our online contact form. You can find our contact information on our Contact Us page.

Coffee Products

  • What types of coffee beans do you offer?
  • What types of coffee equipment do you offer?
    • We offer a range of coffee equipment, including [coffee makers], [grinders], and [accessories]. You can find more information on our [Coffee Equipment] page.

If you have any other questions or concerns, please don’t hesitate to contact us via our Contact Us page. We’re always happy to help!